Frequently Asked Questions
Everything you need to know about bringing Puure into your home.
What materials are used in Puure home products?
We prioritize sustainability and quality, using 100% organic cotton, FSC-certified woods, and non-toxic finishes to ensure your home remains a healthy sanctuary.
How long does shipping take for furniture items?
Standard shipping for small decor takes 3-5 business days. For larger furniture pieces, delivery typically takes 2-3 weeks as we use specialized white-glove couriers to ensure safety.
What is your return policy?
We offer a 30-day trial period for all Puure products. If you are not completely satisfied, you can return your item for a full refund, provided it is in its original condition.
Do you offer international shipping?
Currently, Puure ships to the continental United States, Canada, and select European countries. Shipping rates and delivery times vary based on your specific location.
How do I care for my Puure textiles?
To maintain the longevity of our linens and cottons, we recommend machine washing on a gentle cycle with cold water and air drying or tumble drying on low heat.
Are your products covered by a warranty?
Yes, all Puure furniture pieces come with a 2-year limited warranty covering manufacturing defects and structural integrity under normal residential use.